Frequently Asked Questions

How can we help you?

How to Order

How do I place an order online?

Shopping online is fun and easy! you save time and you can easily find the perfect jewelry for your event.
You can either shop by collection or by category  using the navigation at the menubar.
Click on the image or ‘details’ to access the product detail page for specific information and options for the selected product.
Please note that prices shown are in EUR, including VAT. Additional shipping costs will be added to your final purchase price at checkout. If you are purchasing outside the EU, prices will be linked to the current exchange rate and displayed in an approximate value. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.
To add a product to your cart, first select your size (if applicable) or specifications and click on ‘Add to cart’. Review the item(s) in your shopping cart. You have the option to delete items by clicking on ‘Remove item’. You may click on ‘Continue shopping’ to continue browsing, or if you are ready to checkout, click on ‘Checkout’.
Finalize your purchase. For non-registered customers, please complete the “Billing Address” form. Make sure you fill out all fields marked with *. If you have already registered with us, simply login using you e-mail address and the password you created for the account.
The payment can be made by credit card (Visa, Mastercard).
Please carefully read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agree to them.

Payment for goods will be made via the site in accordance with the procedure explained in the site. Your credit card will be temporarily charged following our acceptance of your order and the amount will be blocked until JOOMAY confirms by email the availability of the goods and shipment date.

If the goods are not available, JOOMAY unblocks the amount and therefore will not charge the customer’s credit card. Once the goods are shipped, JOOMAY sends a shipping confirmation and AWB tracking number to the customer and the amount is now fully transfered from Epayment to JOOMAY account.

Can I send an item as a gift?

YES. Simply mention the new shipping address in the comments field.

How do I know that my order was placed successfully?

After a few minutes you will receive an order confirmation to your e-mail address when your order is placed successfully.

Payment & Shipping

Which payment methods do you accept?

You may pay your order at via credit card (Visa, Mastercard), direct-ebanking from your online banking account, paypall or cash on delivery.

I live outside the EU. Do I still have to pay VAT?

Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.

How Can I track my order?

As soon as your order is shipped, you will receive an email notification with a tracking number.

For international orders
Go to
Or TNT Tracker Track & trace your order by the AWB number provided in your email.


For orders within Romania please go to
Or Fan Courier Tracker

Have any questions we didn't answer?