How can we help you?
How do I place an order online?
Payment for goods will be made via the site in accordance with the procedure explained in the site. Your credit card will be temporarily charged following our acceptance of your order and the amount will be blocked until JOOMAY confirms by email the availability of the goods and shipment date.
Can I send an item as a gift?
YES. Simply mention the new shipping address in the comments field.
How do I know that my order was placed successfully?
After a few minutes you will receive an order confirmation to your e-mail address when your order is placed successfully.
Which payment methods do you accept?
You may pay your order at joomay.com via credit card (Visa, Mastercard), direct-ebanking from your online banking account, paypall or cash on delivery.
I live outside the EU. Do I still have to pay VAT?
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.
How Can I track my order?
As soon as your order is shipped, you will receive an email notification with a tracking number.
For international orders
Go to www.tnt.com
Or TNT Tracker Track & trace your order by the AWB number provided in your email.
For orders within Romania please go to www.fancourier.ro www.fancourier.ro
Or Fan Courier Tracker